Still have questions?
How does scheduling work?
We book 3 time slots for each day, arrival windows are: 8:00 am -10:00 am, 11:00 am - 1:00 pm and 2:00 pm - 4:00 pm. We do not schedule calls on Saturday and Sunday or after 5:00 pm on weekdays. We can put you on the cancellation list and possibly get to you sooner if someone cancels or we are running ahead of schedule on any particular day. You should still schedule a set time but if your schedule is flexible, request to be on the cancellation list as we might be able to get to you sooner.
How does a typical call work?
The electrician will call before arriving, the electrical work will be done and an invoice will be emailed to you, you can pay the electrician with a check or by credit card.
What do I do if I lose all electricity?
It's best to first contact the power company (they will come check the power for free), if power is coming to the house then call an electrician.
What do I do if I lose partial electricity?
First, check all GFCI outlets and make sure they have been reset. If you are still without power, check your breaker panel. Typically, houses have two breaker panels: one located in the garage or utility room, then another outside by a meter. If you have a tripped breaker, try flipping it back on.
How do I reset a tripped breaker?
If you've found a tripped breaker, be sure to turn it all the way off, then back on. Try turning it off and on a couple of times, if it doesn't restore the power then contact an electrician.
My hot tub isn't working, what should I do?
Check the GFCI breaker that controls the tub and make sure it is on. You might try flipping it back off completely and then on again to reset. If the tub still doesn't have power, it could be electrical or a problem with the tubs components. There's a 50-50 shot that it is one or the other, so calling the electrician or the hot tub repair company first doesn't really matter.
I just bought a home and the inspection report has multiple things listed, where do I go from here?
You can send us the electrical portion of the inspection report on our contact page and we'll let you know which things need to be taken care of and which can wait. We charge a $75 fee for the estimate and if we do the work within 3 months, we'll credit that money to the invoice.
My smoke alarm keeps chirping, what does it mean?
Either the battery is low and needs to be changed or it's time to change the smoke detector. It's recommended that they be changed every 10 years. Click here to learn more about smoke alarms.
Can I change a light fixture to a ceiling fan?
Yes, a brace will likely need to be put in place first to make sure the weight of the fan is supported. Click here to learn more about ceiling fans.
I've replaced outlets or switches before, but now it doesn’t work. What happened?
It's likely that the wires may be connected wrong. Try switching them. It's helpful to take pictures of your project before the old parts are removed, then you can use them as a reference when new parts are installed. Click here to learn more about outlets. Click here to learn more about switches.
Will a whole house surge protector guarantee my home's safety?
Unfortunately, no. The same way that air bags can't guarantee you won't be seriously injured in a car accident. It's there to offer extra protection. Click here to learn more about whole house surge protectors.
I would like to replace a light fixture on a ceiling over 15 ft, can you do that?
It is something that we can do, we build scaffolding to ensure our electrician's safety and the safety of your fixture. We know that your fixture is important to you and we wouldn't want to risk something happening to it on a ladder.
I have recessed can lights that keep shutting off, what's that about?
Most recessed cans are equipped with a thermal overload, that means that when a bulb reaches a certain temperature the fixture turns off to let the bulb cool down. If this is a common occurrence, then it's likely that the bulbs wattage is more than the fixture's maximum wattage rating and changing the bulb will fix the problem.
Hours: Monday - Friday 8 am - 5 pm
Regulated by the Texas Department of Licensing and Regulation, P.O. Box 12157 Austin, Tx 78711, 1-800-803-9202, 512-463-6599; website: www.license.state.tx.us/complains
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