Permits Outside Austin Energy:
A permit will be pulled from the governing jurisdiction of your property. We take care of all the permitting. Some cities have an online form and others require us to go to their permit office to pull permits. This process can take anywhere from 1-3 business days depending upon workloads.
Once the permit is active, we'll schedule an outage for the service rebuild. We'll need to coordinate a day that works for them and for us to do the outage so we can both be there. Typically, an outage happens around 8 am or 9 am so that we can maximize our time rebuilding the service.
Once our day is set, we’ll have our inspection scheduled for late morning or early afternoon of the same day. After we get the service rebuilt, an inspector from the City will come by and sign off on it. He will call the power company to send someone back out and restore power to the building.
If you are in Oncor's service area there is a $110 fee to disconnect the service and a $110 fee to reconnect the service. Unfortunately, this is something that only the service provider can do.
Have a permit question?
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Regulated by the Texas Department of Licensing and Regulation, P.O. Box 12157 Austin, Tx 78711, 1-800-803-9202, 512-463-6599; website: www.license.state.tx.us/complains
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Hours: Monday - Friday 8 am - 5 pm